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du med tanken om, hvordan NPS kan forvandles fra blot et tal til en strategisk vækstmotor for din virksomhed? I denne video får du indsigt i, hvordan du kan anvende NPS til at optimere kundedialogen og drive vækst. I løbet af de næste 35 minutter vil vi dække følgende nøglepunkter: - **Hvad er NPS?** Vi forklarer metoden og dens betydning for B2B-virksomheder. - **Strukturens vigtighed:** Lær, hvorfor det ikke kun handler om scoren, men også om at forstå bagvedliggende årsager og kundegrupper. - **Transaktionel vs. relationel tilgang:** Forstå forskellen og hvornår man skal bruge hvilken tilgang. - **Kritiske vinduer for opfølgning:** Få indsigt i, hvordan hurtig og personlig opfølgning kan redde kundeforhold. - **Kunde case:** Vi præsenterer en inspirerende case, der viser, hvordan struktureret opfølgning kan skabe målbar forbedring. Med praktiske eksempler og en live demo af SurveyXact vil du opdage, hvordan en velimplementeret NPS-struktur kan forudsige fremtidig omsætning og forbedre kundetilfredsheden. 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